04-06-2020, 03:57 PM | #45 | |
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04-06-2020, 04:38 PM | #46 | ||
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04-06-2020, 09:36 PM | #47 | |
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That said it sounds like an inspiring engineer for the ConnectedDrive solution painted a user story (those with DevOps experience will get it) to add a feature for destinations from the app to be displayed in the iDrive Nav menu. Apparently that made it's way into production for at least the 03/2020.xx release. However, as so far well proven BMW cannot fight their way out of a paper bag when it comes to QC (quality control). So the end result is the customer experience frustration. Doubling down on limeypride's sentiment on it is high time BMW get's their shit together. We live in a connected world... oh wait BMW offers a ConnectedDrive solution to address that. Guess again as apparently they cannot truly figure out how to do so. Don't get me wrong I appreciate what the ConnectedDrive solution offers but the inconsistencies often degrade that to pure frustration. Case-in-point the now infamous "keep your password simple" as if you use special characters (security 101 in the present world) your mileage may vary. |
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04-07-2020, 03:27 PM | #48 | |
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And that, indeed, would have been good news if she were talking about my actual car rather than the car I haven't had for nearly a year now. So, at this juncture, BMW and I may have managed to fix a problem that another owner probably didn't have. I did take the opportunity to re-identify the actual car I have with the actual in-car apps that it still does not have and BMW Assist is starting all over again, maybe. More details as soon as they become available, and, of course, we will have all the latest news tonight - at 11.
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04-07-2020, 06:11 PM | #49 |
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The heading of this thread was prescient!
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04-07-2020, 07:28 PM | #50 |
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always something!
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04-08-2020, 08:56 PM | #51 | |
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04-20-2020, 11:25 PM | #52 | |
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04-20-2020, 11:26 PM | #53 | |
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04-20-2020, 11:30 PM | #54 | |
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B: Bad M: Made W: Worse U: Usually S: Something A: Asinine
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04-21-2020, 01:22 PM | #55 |
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Still waiting...
Made my 4th call to BMW assist today since the backup camera debacle. Still no apps. Still no update. Still have to go through full verification (including purchase date!) even though they know what car I am calling about. Still no "Ticket" has been created. Still no way to talk to anyone at a higher level than the apologetic robots that answer the phone. Waited on hold another 15 minutes today before I had to move on with my day.
It's been over a month since my first call. I can't believe there is no escalation procedure. Or status update. Or acknowledgment that there is a problem!! This was my first BMW after many MB, Audi and even Lexus. Bought an X5 for my wife because I loved this car so much. BUT... no so much now. GW 2019 M850i |
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04-21-2020, 01:45 PM | #56 | |
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04-22-2020, 12:31 AM | #57 | |
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M: Made W: Worse U: Usually S: Something A: Asinine
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Mineral White/Black, HP Cooling/Tire/M-Technology Pkg/Extended Shadow/Etc., Anthracite Headliner, Carbon Roof, DAx2, Display Key, Various Accs'. Topic permitting, I try to be objective as possible Last edited by RJC-1; 04-24-2020 at 09:16 PM.. |
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04-24-2020, 01:25 AM | #58 |
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new update still issues not resolved
What a nightmare IDrive is.
They should of contracted with organizations that actually know something about cloud computing, but here we are.. See my previous post. Have been dealing with issues and it seems it was the 3/2020 update that really undid us. About 1-2 week ago there was an ota update, it seems to have restored the ability to push maps, destinations , etc... from app to vehicle. Anyone notice, it was a .30 update I think.? I still have not had previous available news/weather/apps that were present prior to the 3/20 update made available. This is a software issue and we are now left with a diminished and probably poorly staffed IT division at BMW to solve. At this point, I am happy my car still starts. I enjoyed the idea of the vehicle as a perfect trifecta of cutting edge technology, excellent performance, and practicality. If one pillar falls, then it no longer seem like a a good idea. Perhaps it is better for one to just choose their passion and focus on that, instead of trying to get everything in one package in one vehicle? Frustrating.Things will be resolved with "time" according to BMW support. Would like to hear from anyone who has had any newer updates on the in car software? Stay safe and healthy everyone, H |
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04-24-2020, 01:50 AM | #59 | |
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Until then, you are S.O.L. there isn't any way to fix it. |
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04-24-2020, 04:40 PM | #60 |
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It instills us all with a lack of confidence on the upgrades.
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04-25-2020, 09:37 PM | #61 | |
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Thankfully the 11/2019.55 release on my M850i received in December from a dealer upgrade has been solid. I do not have any need for service at this point but if that changes and I take the car in I will clearly state that they should not upgrade the iDrive version to 03/2020 just in case they think they will be doing me a favor in that process. |
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04-27-2020, 11:06 AM | #62 |
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I would not be so upset if the Backup Camera recall had come with a note that said "This will also require an update to iDrive". I would have opted out of the update until I knew what the effects were going to be. I avoid updating any software with new releases until they have been released and tested. Clearly, this was not tested. Fixing one problem and creating another is not progress. And my backup camera system was working fine!
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04-27-2020, 04:00 PM | #63 | |
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05-09-2020, 03:08 PM | #64 |
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Took my car in for 1 year service. They said because it's been a year but not enough miles, they won't do an oil change. Keep in mind they made this appointment for me a year ago when I bought the car at their center.
More stuff with BMW. I hate their service centers. |
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05-09-2020, 03:44 PM | #65 | |
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05-09-2020, 03:45 PM | #66 | |
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BMW Bellevue said I was ~1,500 miles away from the next oil change but volunteered to do it there and then. Were you due for an oil change? Do they just normally follow the letter of the law--perhaps time for another dealer. |
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