Remote 3D View

likegadgets · 10-02-2020, 11:49 AM

My Remote 3D View had been working fine on my 2019 M850i. The last few times, it results in just the car's image and grey all around it. The prices from starting to rendering reports OK (al green check marks), yet the image is like it never took the pictures. Anyone else has experienced this? Any idea what is wrong?

Thanks

BigMofoFrog · 10-02-2020, 12:18 PM

Mine has been the same. 2019 M850i.

redhot47fla · 10-02-2020, 02:53 PM

Mine is working normally, though the Connected app made me sign in all over again and it took awhile for the command to reach the car and return the image.

RJC-1 · 10-02-2020, 02:58 PM

OP what SW version are you running?

likegadgets · 10-04-2020, 09:08 AM

I am on the 11/2019 software and have the latest iOS app. It was working ok with these versions until it wasn’t. thanks

Wolfman64 · 10-04-2020, 12:11 PM

This is likely a server software/storage issue and not the car SW/App.

Ours worked perfectly a couple of weeks ago and now we have the same.
No changes and the car does what it needs to do for picture taking...

FBMWWINS · 10-04-2020, 12:38 PM

I tested mine yesterday via my Samsung Galaxy phone and it's working as it should. Car is on latest software.

Wolfman64 · 10-04-2020, 01:36 PM

Quote:

Originally Posted by FBMWWINS

I tested mine yesterday via my Samsung Galaxy phone and it's working as it should. Car is on latest software.

Good to know! Since the service is provided via a 3rd party provider, this can easily be country/continent-specific (different servers)

limeypride · 10-04-2020, 01:46 PM

Quote:

Originally Posted by likegadgets

My Remote 3D View had been working fine on my 2019 M850i. The last few times, it results in just the car's image and grey all around it. The prices from starting to rendering reports OK (al green check marks), yet the image is like it never took the pictures. Anyone else has experienced this? Any idea what is wrong?

Thanks

Same as you; worked fine a short while ago.

RJC-1 · 10-04-2020, 02:26 PM

Quote:

Originally Posted by likegadgets

I am on the 11/2019 software and have the latest iOS app. It was working ok with these versions until it wasn’t. thanks

Just checked and mine's working great but I'm on 07/2019.55

likegadgets · 10-04-2020, 02:56 PM

Tried calling a BMW Genius a couple of times to at minimum report it. They probably can't do anything other that compile the reported problems. Alas, they are yet to answer the phone. Isn't them an email here: bmwgenius@bmwusa.com I suggest others with the problem send them an email too.

likegadgets · 10-04-2020, 03:16 PM

I got an auto reply from the genius email above:

For all issues logging into the BMW Connected App or BMW ConnectedDrive, please call BMW Assist at 888-333-6118 or e-mail, customercare@bmwassist.com.

While not a logging issue, I am resending the problem report to them as well.

RJC-1 · 10-04-2020, 03:24 PM

Quote:

Originally Posted by likegadgets

I got an auto reply from the genius email above:

For all issues logging into the BMW Connected App or BMW ConnectedDrive, please call BMW Assist at 888-333-6118 or e-mail, customercare@bmwassist.com.

While not a logging issue, I am resending the problem report to them as well.

I hope BMWUSA has improved this experience, as in the past I have found the "geniuses" and Assist to be worthless in this matter, it was only after i asked my dealer to update to 07/2019.55 everything began to operate as designed.

Azlar · 10-04-2020, 05:27 PM

I think it is just IOS 14, BMW will catch up in a year or 2 I guess.

Ozzie8 · 10-04-2020, 07:32 PM

Also not working in this part of the world. Might be a Microsoft
windows server 2019 security issue.....

limeypride · 10-04-2020, 07:46 PM

Quote:

Originally Posted by Ozzie8

Also not working in this part of the world. Might be a Microsoft
windows server 2019 security issue.....

Arsehat.

bloozemanAZ · 10-04-2020, 07:59 PM

Quote:

Originally Posted by RJC-1

I hope BMWUSA has improved this experience, as in the past I have found the "geniuses" and Assist to be worthless in this matter, it was only after i asked my dealer to update to 07/2019.55 everything began to operate as designed.

Yep, same experience for me when I was having issues with the Connected Drive app "connecting" to my M850i. I lumped them up similar to my experience with the "lack of genius" in interacting with the Apple Store geniuses.

bloozemanAZ · 10-04-2020, 08:00 PM

Quote:

Originally Posted by limeypride

Arsehat.

When in doubt always blame it on Microsoft.

bloozemanAZ · 10-04-2020, 08:05 PM

Quote:

Originally Posted by Wolfman64

Good to know! Since the service is provided via a 3rd party provider, this can easily be country/continent-specific (different servers)

How did you find out that the BMW Connected App and/or Cloud service is done via a 3rd party provider? It makes sense in this outsourcing world but if it is true I guess I'll need to stop bashing BMW so much as it isn't their developers or operations staff of the cloud service.

bloozemanAZ · 10-04-2020, 08:14 PM

Quote:

Originally Posted by Azlar

I think it is just IOS 14, BMW will catch up in a year or 2 I guess.

I took a 3D view of my M850i on Friday via my Google Pixel 3XL running the latest Android 11 along with the latest Connected Drive app and it worked fine (love the way it renders my wife's X5 as ginormous) but forgot to update the thread. Just did the same with my work iPhone XS which was updated last week to iOS 14 and I ended up with the same result as the OP. So I checked to see if there is was an updated iOS app and it looks like version 10.9 is the latest and was auto upgraded on 9/28.

That said in reviewing the release notes it is definitely iOS 14 which explains why it may work for others still on iOS 13. Have no fear though as BMW (or their 3rd party) is actively working with Apple on resolving the issue.

Ozzie8 · 10-04-2020, 08:21 PM

Quote:

Originally Posted by limeypride

Arsehat.

alpha geek

Ozzie8 · 10-04-2020, 08:23 PM

Quote:

Originally Posted by bloozemanAZ

I took a 3D view of my M850i on Friday via my Google Pixel 3XL running the latest Android 11 along with the latest Connected Drive app and it worked fine (love the way it renders my wife's X5 as ginormous) but forgot to update the thread. Just did the same with my work iPhone XS which was updated last week to iOS 14 and I ended up with the same result as the OP. So I checked to see if there is was an updated iOS app and it looks like version 10.9 is the latest and was auto upgraded on 9/28.

That said in reviewing the release notes it is definitely iOS 14 which explains why it may work for others still on iOS 13. Have no fear though as BMW (or their 3rd party) is actively working with Apple on resolving the issue.

Great pick up. I may have been too hasty in blaming Microsoft...

10-02-2020, 11:49 AM	#1
likegadgets Enlisted Member 9 Rep 34 Posts Drives: BMW M850i Join Date: Jan 2020 Location: Los Angeles, CA iTrader: (0)	Remote 3D View - New issue My Remote 3D View had been working fine on my 2019 M850i. The last few times, it results in just the car's image and grey all around it. The prices from starting to rendering reports OK (al green check marks), yet the image is like it never took the pictures. Anyone else has experienced this? Any idea what is wrong? Thanks Attached Images
	Appreciate 0 Tweet Quote

10-02-2020, 12:18 PM	#2
BigMofoFrog Private First Class 179 Rep 116 Posts Drives: BMW M850i Join Date: Jan 2020 Location: Czech Republic iTrader: (0)	Mine has been the same. 2019 M850i. __________________ 2019 M850i Coupe
	Appreciate 0 Quote

10-02-2020, 02:53 PM	#3
redhot47fla Lieutenant 763 Rep 551 Posts Drives: '24 iX M60, '24 X6 40i ordered Join Date: Dec 2018 Location: North Florida iTrader: (0)	Mine is working normally, though the Connected app made me sign in all over again and it took awhile for the command to reach the car and return the image. __________________ - 2024 X6 40i, Carbon Black/Silverstone, M-Sport, Executive, DAPP, Climate, Air Suspension, etc. PCD. - 2024 iX M60, Blue Ridge Mountain/Oyster, DAPP, Luxury Package. - Retired: Six previous BMWs. - Retired: Three Lexuses.
	Appreciate 0 Quote

10-02-2020, 02:58 PM	#4
RJC-1 Lieutenant Colonel 1284 Rep 1,645 Posts Drives: 2019 BMW M850XI Join Date: Dec 2019 Location: Florida iTrader: (0)	OP what SW version are you running? __________________ 2019 M850i xDrive Coupe (06/19 Production) Mineral White/Black, HP Cooling/Tire/M-Technology Pkg/Extended Shadow/Etc., Anthracite Headliner, Carbon Roof, DAx2, Display Key, Various Accs'. Topic permitting, I try to be objective as possible
	Appreciate 0 Quote

10-04-2020, 09:08 AM	#5
likegadgets Enlisted Member 9 Rep 34 Posts Drives: BMW M850i Join Date: Jan 2020 Location: Los Angeles, CA iTrader: (0)	I am on the 11/2019 software and have the latest iOS app. It was working ok with these versions until it wasn’t. thanks
	Appreciate 0 Quote

10-04-2020, 12:11 PM	#6
Wolfman64 Captain 812 Rep 810 Posts Drives: M8C Coupe,E63s ED1,AMG GTC Join Date: Apr 2018 Location: Upper Midwest iTrader: (0) Garage List 2020 M8 Competition ... [0.00] 2020 Mercedes GLE [0.00] 2018 Mercedes AMG GTC [0.00]	This is likely a server software/storage issue and not the car SW/App. Ours worked perfectly a couple of weeks ago and now we have the same. No changes and the car does what it needs to do for picture taking...
	Appreciate 0 Quote

10-04-2020, 12:38 PM	#7
FBMWWINS Captain 604 Rep 909 Posts Drives: M8C Coupé & M240i Coupé Join Date: Nov 2011 Location: Europe iTrader: (0)	I tested mine yesterday via my Samsung Galaxy phone and it's working as it should. Car is on latest software.
	Appreciate 0 Quote

10-04-2020, 02:56 PM	#11
likegadgets Enlisted Member 9 Rep 34 Posts Drives: BMW M850i Join Date: Jan 2020 Location: Los Angeles, CA iTrader: (0)	Tried calling a BMW Genius a couple of times to at minimum report it. They probably can't do anything other that compile the reported problems. Alas, they are yet to answer the phone. Isn't them an email here: bmwgenius@bmwusa.com I suggest others with the problem send them an email too.
	Appreciate 1 'Cane8481.50 Quote

10-04-2020, 03:16 PM	#12
likegadgets Enlisted Member 9 Rep 34 Posts Drives: BMW M850i Join Date: Jan 2020 Location: Los Angeles, CA iTrader: (0)	I got an auto reply from the genius email above: For all issues logging into the BMW Connected App or BMW ConnectedDrive, please call BMW Assist at 888-333-6118 or e-mail, customercare@bmwassist.com. While not a logging issue, I am resending the problem report to them as well.
	Appreciate 0 Quote

10-04-2020, 05:27 PM	#14
Azlar Private 47 Rep 92 Posts Drives: M8C Join Date: Apr 2020 Location: England iTrader: (0)	I think it is just IOS 14, BMW will catch up in a year or 2 I guess.
	Appreciate 0 Quote

10-04-2020, 07:32 PM	#15
Ozzie8 Captain 641 Rep 628 Posts Drives: 2019 BMW m850i Coupe Join Date: Apr 2019 Location: Sydney iTrader: (0) Garage List 2023 Porsche Taycan ... [0.00] 2019 BMW m850i Coupe [0.00]	Also not working in this part of the world. Might be a Microsoft windows server 2019 security issue.....
	Appreciate 0 Quote