M8 AND 8 SERIES
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BIMMERPOST Universal Forums General BMW News and Cars Discussion BMW Smart Glasses and New Technician Systems Will Reduce Dealership Repair Times

Post Reply
 
Thread Tools Search this Thread
      06-11-2019, 05:27 PM   #23
s14_kev
Captain
s14_kev's Avatar
281
Rep
968
Posts

Drives: E90 M3, E30 M3
Join Date: Sep 2012
Location: Bay Area, CA

iTrader: (18)

I heard the glasses don't work on rod bearing jobs.
__________________
Akrapovic | AngeliBright | APEX | Hankook | IND | JRZ RS1 | Macht Schnell | Mode Carbon | Vorsteiner
Appreciate 0
      06-11-2019, 07:02 PM   #24
adc
Major General
United_States
1257
Rep
5,642
Posts

Drives: 2015 F80 M3 ED
Join Date: Sep 2006
Location: MD/DC

iTrader: (6)

Quote:
Originally Posted by s14_kev View Post
I heard the glasses don't work on rod bearing jobs.
And neither will they correctly display the Dr. Vanos parts and procedure.
__________________

2018 F80 Santorini
2004 Z4 3.0
2014 X3 35i
Appreciate 0
      06-11-2019, 09:35 PM   #25
ProjectBoost
Mod addict
ProjectBoost's Avatar
United_States
424
Rep
843
Posts

Drives: Black AWD N55
Join Date: Feb 2018
Location: NC

iTrader: (12)

Random owner: You have had my car for weeks!

SA: Oh, sorry....um....our tech's smart glasses broke.
__________________
Appreciate 0
      06-11-2019, 09:43 PM   #26
MilehighM3
Brigadier General
MilehighM3's Avatar
420
Rep
3,057
Posts

Drives: Harrop E90 M3
Join Date: May 2011
Location: Colorado Springs

iTrader: (13)

Quote:
Originally Posted by NickyC View Post
I bet the mechanics are just thrilllllllllled they have to wear these contraptions all day long now.

Of course nothing will become cheaper for the end consumer.
That's not the point of these glasses. They're only used when tech support needs to have eyes on something from off site. As one other mentioned in error, Puma, which has been gone for months and replaced by TSARA.

It won't effect anything other than time if/when they're used. Live vision that support can send text, highlight areas, take screenshots, etc. they're pretty awesome actually. Voice activated for camera, light, zoom etc. and will be quite handy to help reduce the diagnostic time and get cars on the road faster. No cost to the customer and in fact it's not likely any customers will ever see it. I'm not even sure why this is considered news for the forum...
Appreciate 1
NickyC3950.00

      06-11-2019, 10:00 PM   #27
claykin
Colonel
United_States
244
Rep
2,578
Posts

Drives: various BMW
Join Date: Nov 2009
Location: Florida

iTrader: (0)

Quote:
Originally Posted by MilehighM3 View Post
Quote:
Originally Posted by NickyC View Post
I bet the mechanics are just thrilllllllllled they have to wear these contraptions all day long now.

Of course nothing will become cheaper for the end consumer.
That's not the point of these glasses. They're only used when tech support needs to have eyes on something from off site. As one other mentioned in error, Puma, which has been gone for months and replaced by TSARA.

It won't effect anything other than time if/when they're used. Live vision that support can send text, highlight areas, take screenshots, etc. they're pretty awesome actually. Voice activated for camera, light, zoom etc. and will be quite handy to help reduce the diagnostic time and get cars on the road faster. No cost to the customer and in fact it's not likely any customers will ever see it. I'm not even sure why this is considered news for the forum...
This technology is needed and hopefully it will help to speed the process of complex repairs. I had a car sit for nearly 2 weeks with an open Puma case that stumped BMWNA techs as well as the dealers lead techs and 2 shop foremen. BMWNA finally figured it out after a lot of trial and error. I was surprised at what the ultimate fix was. Maybe next time, if this ever occurs again, the process will be much faster thanks to some AI. I'm sure BMW understands the inefficiencies in the old ways of doing these repairs. Cars are way more complicated and labor rates, skyrocketing. Something needs to be done. This is the future of so many types of onsite repair.

Recently I walked by a county tech working on a traffic signal controller. He had a tablet setup on a tripod and a remote tech was watching what he was doing and coaching him through the repair. I thought that was smart. Keep the knowledable guys working efficiently and the grunt workers on the road.
__________________
2016 535i MSport | 2017 540i | 2019 X3 | 2019 540i MSport
Appreciate 1
NickyC3950.00

      06-12-2019, 01:55 AM   #28
dezzracer
Second Lieutenant
United_States
183
Rep
269
Posts

Drives: 2018 M3 CS
Join Date: Dec 2018
Location: The Great Mojave Desert

iTrader: (0)

Quote:
Originally Posted by GuidoK View Post
I can imagine that that is a wonderful and handy tool.
I do a lot of wrenching on my car, and nowadays I use a tablet to follow the procedures, but that gets dirty really easy, and isn't very easy to use with gloves.
Both TIS and INPA/ISTA-D/ISTA-P were designed to be used as touchscreen (and they all work wonderful on my little tablet), but there's still the issue of grease. And of course you still have to focus your attention from your work to the tablet (and you can't put the tablet anywhere)
Dang .. finally a positive post on the subject, thank you. You guys are a bunch of bitchen haters. . Seriously though ... I much prefer to take my car to a certified dealer and in almost all cases I trust them to get it done right and I'm satisfied. But then ... that cost issue. Yikes! Would be nice if they actually figured out a way to make it a little easier on us loyal BMW customers.
Appreciate 0
      06-12-2019, 06:32 AM   #29
IB M
Colonel
1064
Rep
2,057
Posts

Drives: 2017 M3 MG/SO ZCP DCT
Join Date: Dec 2012
Location: North Carolina

iTrader: (0)

Garage List
2017 BMW M3  [0.00]
2013 BMW M3  [0.00]
Supposedly there is a view that we all will wear similar glasses all the time as part of daily life replacing our phones and smart devices.
Appreciate 0
      06-12-2019, 07:26 AM   #30
eljay
First Lieutenant
54
Rep
303
Posts

Drives: ///M + E91
Join Date: Jun 2010
Location: NS

iTrader: (0)

Despite all the "stealership" comments, this is positive for us consumers.
It gives techs access to expert advice or information or live assistance quicker.
So, instead of someone taking apart your engine and then waiting for an expert tech to fly in for a couple of days or sending a suspect part away while your car sits on the lot or lift, that expert can guide the tech on the ground to a proper diagnosis. Savings for dealership? Yes, but also for us common folk.
It will certainly change the nature of techs work and, I suspect, the jobs will now have to be billed by the type and other units of work that is not based on hours and minutes.

Over time, as this becomes more common tech (i.e. not just one pair of glasses per dealership that break and they are done) you can also aggregate the data and the video recordings to improve procedures further, classify whether future faults may be related to previous bad procedures or sloppy work etc.

So, thumbs up from me.

And no, I don't work for BMW. I wish I did!
Appreciate 0
      06-12-2019, 07:29 AM   #31
eljay
First Lieutenant
54
Rep
303
Posts

Drives: ///M + E91
Join Date: Jun 2010
Location: NS

iTrader: (0)

Quote:
Originally Posted by IB M View Post
Supposedly there is a view that we all will wear similar glasses all the time as part of daily life replacing our phones and smart devices.
Yep, remember Google Glass from 5+ (?) years ago? It's like walking around with your phone camera held up and on all the time. Good times!
Appreciate 0
      06-12-2019, 09:01 AM   #32
Majec9-7
Enlisted Member
Slovenia
17
Rep
34
Posts

Drives: '12 Mini Cooper
Join Date: Dec 2014
Location: Near the twisties

iTrader: (0)

Quote:
Originally Posted by ///Mposter View Post
Instead of glasses, design the cars to be worked on, and design them to last more than 50,000 miles.
What the hell are you people doing with your cars? There is no way that with proper care and normal driving BMWs wouldn't last 50k miles before breaking in some major fashion. Proper care means taking the car to official service regulary (as is advised or when the car notifies you you should do it). Normal driving still means you can drive fast around corners and push it hard at times, pretty much only thing you shouldn't do is rev it high when the engine is still cold, too much sharp downshifts and driving fast over big potholes or a really bumpy road. Follow these instructions and the car should drive fine.

Our family has had many BMWs in the past and they never broke down. The worst we've had was a faulty left door alarm sensor in F33, a small piece of broken plastic in F33, E90s battery once went dead (not sure if one time thing or if the battery had to be replaced), G32 had some problems with calibrating the moonroof cover and E70 was sold earlier because they didn't design it in a way that would allow to check the chain condition (sold it with 120k miles). So that would mean that less than half our BMWs had problems.

There's a saying where I live and I'll modify it a little so it applies better: One fool can ruin a thing more easily than 10 smart men can foolproof it.
Appreciate 2
Yeru110.50
F15GorDe211.00

      06-12-2019, 11:53 AM   #33
DennisCAN
Enlisted Member
DennisCAN's Avatar
13
Rep
37
Posts

Drives: 2011 M3 E90, 2018 X3 M40i
Join Date: Mar 2011
Location: Canada

iTrader: (0)

Most likely the efficiency will increase but the benefit will not be passed onto the customers. So the technicians will be faster but will still charge the same labor hours, or the hours will shrink but the same cost will be justified by "high-tech tools" amortization. In any case, the extra money goes to BMW service centers ..
Appreciate 0
      06-12-2019, 07:15 PM   #34
DDD31
Captain
DDD31's Avatar
915
Rep
677
Posts

Drives: 2018 DV M3 ZCP
Join Date: Jul 2015
Location: Michigan

iTrader: (0)

So is this gonna allow the tech to finally see the DO NOT WASH signs in the car and on the paperwork?
__________________

2016 AW 550i xdrive M-Sport (retired)
2013 EBII 335i xdrive M-Sport (retired)
2007 Monaco Blue 335i (retired)
1999 Hellrot M3 coupe (retired)
Appreciate 0
      06-13-2019, 06:51 AM   #35
jimbobiggens
Second Lieutenant
jimbobiggens's Avatar
United_States
302
Rep
248
Posts

Drives: 2013 335i xDrive
Join Date: Nov 2018
Location: jackson tn

iTrader: (0)

Garage List
If the mechanic gets stumped, put the glasses on and dial up some help. That's a good thing. The only downside is you will have to ask to use it. Ask too many times and the bosses will be looking at you sideways...
I wish something like that existed when I was working at a Lincoln-Mercury dealership. Would have made electrical troubleshooting a lot easier.
__________________
I'm not completely useless, I can be used as a bad example.
Appreciate 0
      06-15-2019, 03:54 AM   #36
ihateredlight
Private First Class
ihateredlight's Avatar
United_States
51
Rep
103
Posts

Drives: 2014 BMW 435i xDrive M-Sport
Join Date: Dec 2017
Location: New Jersey

iTrader: (0)

shorter hours higher hourly rate, BMW's way to get ROI.
Appreciate 0
      06-15-2019, 05:46 AM   #37
The Libertine
Captain
The Libertine's Avatar
United_States
465
Rep
606
Posts

Drives: 2018 BMW X5
Join Date: Jul 2018
Location: Boston, MA

iTrader: (0)

Quote:
Originally Posted by TheMidnightNarwhal View Post
So is service gonna be cheaper.
I would hope so! Less time theoretically means less to bill; however, Iím sure there will be an upcharge figured in one way or the other.
Appreciate 0
      06-15-2019, 09:20 AM   #38
F32Fleet
Major General
F32Fleet's Avatar
United_States
1148
Rep
7,466
Posts

Drives: 2015 435i
Join Date: May 2005
Location: Southeastern US

iTrader: (0)

Quote:
Originally Posted by Majec9-7 View Post
Quote:
Originally Posted by ///Mposter View Post
Instead of glasses, design the cars to be worked on, and design them to last more than 50,000 miles.
What the hell are you people doing with your cars? There is no way that with proper care and normal driving BMWs wouldn't last 50k miles before breaking in some major fashion. Proper care means taking the car to official service regulary (as is advised or when the car notifies you you should do it). Normal driving still means you can drive fast around corners and push it hard at times, pretty much only thing you shouldn't do is rev it high when the engine is still cold, too much sharp downshifts and driving fast over big potholes or a really bumpy road. Follow these instructions and the car should drive fine.

Our family has had many BMWs in the past and they never broke down. The worst we've had was a faulty left door alarm sensor in F33, a small piece of broken plastic in F33, E90s battery once went dead (not sure if one time thing or if the battery had to be replaced), G32 had some problems with calibrating the moonroof cover and E70 was sold earlier because they didn't design it in a way that would allow to check the chain condition (sold it with 120k miles). So that would mean that less than half our BMWs had problems.

There's a saying where I live and I'll modify it a little so it applies better: One fool can ruin a thing more easily than 10 smart men can foolproof it.
Agree, They last about 75k miles. lol
__________________
"Drive more, worry less. "

435i, MPPK, MPE, M-Sport Line
Appreciate 0
      06-15-2019, 11:02 AM   #39
F30ZHP
Lieutenant
F30ZHP's Avatar
United_States
366
Rep
582
Posts

Drives: 2018 BMW 340i ZHP
Join Date: Mar 2019
Location: Claremont, CA

iTrader: (0)

Quote:
Originally Posted by F32Fleet View Post
Agree, They last about 75k miles. lol
That was about the extent of my E92 lol
__________________

2018 Melbourne Red 340i ZHP
Previous BMW's:
2012 Le Mans Blue 335i Coupe / 1990 Alpine White M3
Appreciate 0
      Yesterday, 07:40 AM   #40
MightyMouseTech
Major General
MightyMouseTech's Avatar
3231
Rep
5,207
Posts

Drives: 13 135i 6MT LeMans Blue MSport
Join Date: Feb 2013
Location: Ottawa, Canada

iTrader: (0)

Quote:
Originally Posted by MilehighM3 View Post
Quote:
Originally Posted by NickyC View Post
I bet the mechanics are just thrilllllllllled they have to wear these contraptions all day long now.

Of course nothing will become cheaper for the end consumer.
That's not the point of these glasses. They're only used when tech support needs to have eyes on something from off site. As one other mentioned in error, Puma, which has been gone for months and replaced by TSARA.

It won't effect anything other than time if/when they're used. Live vision that support can send text, highlight areas, take screenshots, etc. they're pretty awesome actually. Voice activated for camera, light, zoom etc. and will be quite handy to help reduce the diagnostic time and get cars on the road faster. No cost to the customer and in fact it's not likely any customers will ever see it. I'm not even sure why this is considered news for the forum...
I work in Canada, we don't have TSARA yet. Still good ole PUMA. So it is still take pics with my phone and upload them to my ISID when I have to submit them for TC.
Appreciate 0
      Today, 05:54 PM   #41
F15GorDe
Well versed in the care and feeding of BMWs
F15GorDe's Avatar
United_States
211
Rep
590
Posts

Drives: F15d, F10,E38, & E39
Join Date: Sep 2014
Location: NorCal

iTrader: (0)

There's a saying where I live and I'll modify it a little so it applies better: One fool can ruin a thing more easily than 10 smart men can foolproof it.[/QUOTE]

Would be good for all to remember this.
__________________
B&O, parking assistant, executive package, 3rd row seats and the manual rear shades are the only items we didn't order. Having everything else makes our F15d a NICE ride.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 08:21 PM.




m8
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST