10-02-2020, 11:49 AM | #1 |
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Remote 3D View - New issue
My Remote 3D View had been working fine on my 2019 M850i. The last few times, it results in just the car's image and grey all around it. The prices from starting to rendering reports OK (al green check marks), yet the image is like it never took the pictures. Anyone else has experienced this? Any idea what is wrong?
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10-02-2020, 02:53 PM | #3 |
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Mine is working normally, though the Connected app made me sign in all over again and it took awhile for the command to reach the car and return the image.
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10-02-2020, 02:58 PM | #4 |
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OP what SW version are you running?
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2019 M850i xDrive Coupe (06/19 Production)
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10-04-2020, 12:11 PM | #6 |
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This is likely a server software/storage issue and not the car SW/App.
Ours worked perfectly a couple of weeks ago and now we have the same. No changes and the car does what it needs to do for picture taking... |
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10-04-2020, 01:46 PM | #9 | |
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10-04-2020, 02:26 PM | #10 |
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Just checked and mine's working great but I'm on 07/2019.55
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2019 M850i xDrive Coupe (06/19 Production)
Mineral White/Black, HP Cooling/Tire/M-Technology Pkg/Extended Shadow/Etc., Anthracite Headliner, Carbon Roof, DAx2, Display Key, Various Accs'. Topic permitting, I try to be objective as possible |
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10-04-2020, 02:56 PM | #11 |
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Tried calling a BMW Genius a couple of times to at minimum report it. They probably can't do anything other that compile the reported problems. Alas, they are yet to answer the phone. Isn't them an email here: bmwgenius@bmwusa.com I suggest others with the problem send them an email too.
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10-04-2020, 03:16 PM | #12 |
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I got an auto reply from the genius email above:
For all issues logging into the BMW Connected App or BMW ConnectedDrive, please call BMW Assist at 888-333-6118 or e-mail, customercare@bmwassist.com. While not a logging issue, I am resending the problem report to them as well. |
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10-04-2020, 03:24 PM | #13 | |
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2019 M850i xDrive Coupe (06/19 Production)
Mineral White/Black, HP Cooling/Tire/M-Technology Pkg/Extended Shadow/Etc., Anthracite Headliner, Carbon Roof, DAx2, Display Key, Various Accs'. Topic permitting, I try to be objective as possible Last edited by RJC-1; 10-04-2020 at 03:48 PM.. |
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10-04-2020, 07:32 PM | #15 |
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Also not working in this part of the world. Might be a Microsoft
windows server 2019 security issue..... |
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10-04-2020, 07:59 PM | #17 |
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Yep, same experience for me when I was having issues with the Connected Drive app "connecting" to my M850i. I lumped them up similar to my experience with the "lack of genius" in interacting with the Apple Store geniuses.
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10-04-2020, 08:05 PM | #19 |
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How did you find out that the BMW Connected App and/or Cloud service is done via a 3rd party provider? It makes sense in this outsourcing world but if it is true I guess I'll need to stop bashing BMW so much as it isn't their developers or operations staff of the cloud service.
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10-04-2020, 08:14 PM | #20 | |
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That said in reviewing the release notes it is definitely iOS 14 which explains why it may work for others still on iOS 13. Have no fear though as BMW (or their 3rd party) is actively working with Apple on resolving the issue. |
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10-04-2020, 08:21 PM | #21 |
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10-04-2020, 08:23 PM | #22 | |
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