03-08-2023, 12:28 PM | #1 |
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Connected Drive subscription
If any of you have had their Connected Drive subscription expire in less than three years from the date of registration you might want to take a look at this thread.
A lot of perseverance and bmw finally did the right thing for me. https://g20.bimmerpost.com/forums/sh....php?t=1979882 |
03-10-2023, 09:13 PM | #2 | |
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Seaford1150.50 |
03-11-2023, 03:36 AM | #3 | |
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AKA ‘well do what we think we can get away with’ In your case it appears the dealer may have set the expiry date?? |
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03-11-2023, 03:43 AM | #4 |
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In the US most Connected Drive services expire 4 years after delivery date (in service date as BMW calls it). Dealer sends BMW a Connected Drive service Agreement as part of the delivery procedures.
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Seaford1150.50 bloozemanAZ4274.00 |
03-11-2023, 06:27 AM | #5 | |
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Absolutely no logic whatsoever. |
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03-11-2023, 08:57 AM | #6 |
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03-11-2023, 11:52 AM | #7 | |
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I'm guessing they rationalize the 90 days covers delivery time to the dealer and 2 months for the sale. In the case of an 8-series which may sit for 6 months on a dealers lot the buyer ends up 4 months or so shy of the full 3 year supposed "included" Connect Drive service. |
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03-11-2023, 12:09 PM | #8 | |
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Then BMW decided to make it a Connected Drive subscription. However, the US consumers fought back as CarPlay is either standard on many other manufacturers or a one time option just like back with my wife's 2017 X5. Ultimately, BMW caved and it's back as standard across the fleet. |
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04-15-2024, 01:58 PM | #9 |
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Seaford finally got my upgrade sorted FOC today - they even tried to wriggle out of it, despite having it in writing as part of the complaint resolution through BMWFS last year. BMW customer service has become somewhat of a joke, but at least it’s sorted.
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