09-11-2019, 09:30 AM | #1 |
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took off 850/M8 from my list
wife drives x3 and recently when I tried to schedule appointment for check engine I was told there is no loaners for 3 weeks ahead but they can drop me at the shopping mall for 4-5 hours.
I had z4, m3, m5, x5 etc but Im done with BMW . Don't want to spend on M8 and see this kind of service. With my current E63 I have nice loaner SAME day from MB dealership. |
09-11-2019, 09:35 AM | #2 |
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Cant really blame you, but I hope that you've communicated this in detail and with passion to the management of your BMW dealership.
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09-11-2019, 10:13 AM | #3 |
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Yes I did. Talked to service manager. This is just a business model this chain (Penske) elected to run. Works well for low end BMW vehicles but I don't see owners of 100K plus cars happy with that set up.
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09-11-2019, 01:29 PM | #4 |
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I had that recently and told them I'll just grab a used car off the lot and took an x3 m40i away for a few hours. I'd be surprised if they wouldn't let you take a used car?
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09-12-2019, 10:36 AM | #5 | |
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I really don't blame you.
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09-12-2019, 07:43 PM | #6 | |
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09-14-2019, 07:37 PM | #7 |
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First world problems here. Lol
When you bought the car did the guarantee to give you a loaner car? If not, consider it a perk to get one when you do and move on with your life. If you don't like the 8 series, fine. No problem. But to take it off your list because the dealership didn't have a loaner car available on short notice is pretty ridiculous.
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09-14-2019, 11:25 PM | #8 | |
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If the OP is going to buy a Porsche instead and they give better loaners and have better service I can't blame him for going with Porsche instead. Or Mercedes. Or where ever. We are talking about a $150,000 car not a $35,000 Honda Accord. You can call it first world problems, but the truth is the clientele that pays this much for a car demands top notch service or they shop elsewhere. BMW needs to take note of this.
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09-15-2019, 12:41 AM | #9 |
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I recently experienced this with Audi....brought my R8 in for service and the service lady mentioned they didn't have any loaners for weeks....the parts guys next to her saw my face, got a hold of the manager who showed up with a used car(Q7) and apologized. m3_08 I would move on to another dealership group if you are interested in the 8 series. If not, onto the next. Good Luck!
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09-15-2019, 08:02 AM | #10 |
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I vote with my money and lucky for me I have choices...
I get much better personal service and attention with my MB dealer when I need anything. Good loaners on short notice, pickup car from home for service, special events, track day once a year... I think it really depends on the dealership. If I can find this kind of BMW dealer (btw, back in Chicago where I lived for 25 years and had x number of BMW, my dealer was top notch!) I may change my mind. |
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09-15-2019, 08:31 AM | #11 | ||
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Also, this isn't a BMW issue. This is an individual dealer issue.
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09-15-2019, 10:43 AM | #12 | |||
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Some go out of their way for clients some don't give a shit
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