08-24-2023, 05:47 AM | #1 |
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So horrible... Manhart Performance
Hey guys!
I'm facing a concerning issue. I placed an order for a Front Spoiler for my 8 series from Manhart Performance on the 9th of May 2023. The front lip was displayed as "in stock". Despite it being the 24th of August now (over three months later), I haven't received the product. I've already paid a substantial amount upfront of approximately $3.5k USD on the date I ordered. Throughout this period, I didn't hear from them at all (nor by email nor a phone call) and their website kept displaying the part as "in stock". My efforts to communicate via email went unanswered until I finally reached out through Instagram. After making several attempts to contact them also by phone and sending numerous emails, I only recently received a message with an update that informed me that the part originally designated for my order was sold to another customer (and that after 3 months of waiting and no communication from them). Even after all this time, Manhart Performance is now refusing to cancel/refund my order and now insists to deliver the front lip of my order. Even tho I told them that I am on a road trip and vacation starting end this month. Does anyone have a direct contact at Manhart or any advice on how to proceed? Any ideas or feedback would be much appreciated. Thanks a lot! Last edited by fabi8; 08-24-2023 at 06:05 AM.. |
08-24-2023, 06:49 AM | #2 | |
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Draxxas176.50 |
08-24-2023, 07:28 AM | #3 |
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I already phoned them and checked and they said it's only valid within 90 days without legal case. I changed 2 months ago to AMEX and canceled my old creditcard on top of that. Wasn't expecting such scenario from such company
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08-24-2023, 07:32 AM | #4 |
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This is the part I ordered:
https://manhart-performance.de/produ...r-bmw-g1x-8er/ I attached a screenshot of today - it's the same way the product was displayed throughout the whole time - and states the very same phrase "Nur noch 1 vorrätig" in German what translates to "Only 1 in stock" as it was when I ordered it. |
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08-24-2023, 03:28 PM | #5 |
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Non-receipt charge backs are 120 days from the expected delivery date. You can extend that time frame up to 540 days if you can show proof that the seller was extending the delivery date
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08-25-2023, 08:07 AM | #9 |
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Thanks everyone - the case seems to be now resolved. After more emails and another longer call they agreed to cancel and charge back my order, let's see. Meanwhile my car is getting loaded on a truck an is on it's way to Italy soon. Will post some pictures of the incredible trip around the alps and Italy in one of the mighty picture threads.
Thanks for all tips and compassion. Haven't been that stuck with a company prior that way. |
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08-25-2023, 02:35 PM | #10 |
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Christ, 3500 for that? No thanks.
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2022 M8 Comp GC, 2021 AMG GT53, 2022 X5M Competition, 2021 X7 40i, 2019 M5, 2018 M550I, 2017 Audi Q7, 2014 M6 GC, 2013 Mercedes CLS550, 2011 750LI, 2008 M6 Cabrio, 2008 Porsche Cayenne S, 2004 Mercedes SL55 AMG, 2003 Mercedes SL500, 2000 Mercedes CL500, 1993 Lexus SC400, 1989 525i, 1985 318i
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08-25-2023, 03:12 PM | #11 |
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I was gonna say I tried to get a hold of Manhart for maybe 4 months. Tried at least 4 times thru email.......all I heard was ghost town wind. Then they finally answered me. Scary really for a supposed company to be like that.
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