[Resjudicata]

Originally Posted by GKW

Made my 4th call to BMW assist today since the backup camera debacle. Still no apps. Still no update. Still have to go through full verification (including purchase date!) even though they know what car I am calling about. Still no "Ticket" has been created. Still no way to talk to anyone at a higher level than the apologetic robots that answer the phone. Waited on hold another 15 minutes today before I had to move on with my day.

It's been over a month since my first call. I can't believe there is no escalation procedure. Or status update. Or acknowledgment that there is a problem!!

This was my first BMW after many MB, Audi and even Lexus. Bought an X5 for my wife because I loved this car so much. BUT... no so much now.

GW
2019 M850i

yep, it's a zoo.