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Originally Posted by TheStanman
Many dealers have shifted to appointment only as part of COVID. That might explain your experience.
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Quote:
Originally Posted by Resjudicata
thestanmam said it; but dealerships have taken a big hit since COVID.
my high school buddies are a mechanic and a sales agent for BMW. the SA was furloughed for 4 months and the mechanic was/is furloughed for 8 months.
talking to them, it appears most bmw dealerships in this area were cut about 50% across the board.
less service, less sales, less agents, less commissions, less everything.
As if BMW services wasn't bad already, it's bound to be much worst for the foreseeable future.
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Quote:
Originally Posted by bloozemanAZ
I agree on the COVID aspect impacting dealers but one would think at least someone would approach during a 8 hour visit to at least say "hi" and explain the situation. Better to make a contact with anyone looking at cars in this economy vs just flat out ignoring them.
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Yea, I agree. They may have gone to appointments, but if you see a guy there looking at cars and there are no other customers maybe go and see if he's interested in one because maybe he doesn't know about the appointment thing.
I left a less than glowing review of the dealer on google reviews as I saw that they were responding to the negative ones. They responded apologizing for my experience and said that they'd contact me tomorrow to bring a car to me to not inconvenience me any further. I appreciate the response, service recovery and thought, although I doubt they are going to want to bring a car with 14 miles 40 minutes to me and overall add about 100 miles to it. We'll see.