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I vote with my money and lucky for me I have choices...
I get much better personal service and attention with my MB dealer when I need anything.
Good loaners on short notice, pickup car from home for service, special events, track day once a year...
I think it really depends on the dealership. If I can find this kind of BMW dealer (btw, back in Chicago where I lived for 25 years and had x number of BMW, my dealer was top notch!) I may change my mind.
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