So we got our car back today from a software update (now 03.2020.58). Remote view now works too
According to our SA, there is an issue with the 8 series with S63 engine where either the evaporator or condenser freezes up and then the AC stops cooling even though equipment is working and Compressor is good.
According to him, there is a software fix coming to address this.
The text reads a bit different but here it is...