[bloozemanAZ]

Wow what an ordeal but at least the core settings were preserved. As per my update to the 11/2019.55 release, everything was lost and I was welcomed to a stock home screen, etc. Thankfully though it didn't blow away my ConnectedDrive apps or relationship with my account and phone app. Sounds like BMW may have a new "feature" (what we jokingly refer as in reality a bug in the IT software world) within the 03/2020.30 release that hopefully the fix before others have it forced on them by their dealers. Bottom line is BMW makes great cars but can't fight their way out of a paper bag when it comes to competency in the software world.