Quote:
Originally Posted by Resjudicata
so I ordered some parts from a Japan distributor over 3+ months ago and paid $500 for FedEx/ UPS overnight air mail. today, they shipped via "Pilot" ground freight.
also 1 of the 4 parts is still on back order.
what would you guys do, what do you think is fair?
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Can you source the 1 missing part elsewhere? If yes then see if you can cancel just that one part of the order and get refunded - and demand a refund for both the missing part and the shipping as a compensation for the inconvenience it caused you! This amount of time, justified by the lockdown or not, is definitely NOT acceptable especially if they do not warn in any ways prior to placing the order (perhaps a note on their Website?) that it could take so long.