Quote:
Originally Posted by Wolfman64
Follow-up post:
So in the summer our SA promised he will work with BMW to make up for some of the lost driving time due to the AC issues.
They promised that some compensation will be coming but since August, crickets...
Now, low and behold, we received a check to cover 2 months of lease payments. Credit to our SA to be persistent when nothing happened...
On principle, they did the right thing and I appreciate that.
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Good news and your dealer along with the SA obviously have total customer satisfaction in mind which is king in the retail business.