|
Did they give you a generic email address, e.g., bmwfs@bmwusa.com or something along those lines? If so I'd call back and when speaking to the CSR explain the past failed attempts and see if you can get the agent's direct email address. I've done this in the past with other companies in which generic email kept getting "lost" and if you get the right agent on the line (it may take more than 1 attempt) who is sympathetic they'll step up to help.
|